Privacy policy

Website: sukhamindia.com

This Privacy Policy explains how Sukham India ("we", "us", "our") collects, uses, stores, and protects information provided by users of sukhamindia.com (the "Website" or "Platform").

We value the trust you place in us and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy forms part of and is subject to our Terms and Conditions.

We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about any changes.

1. COLLECTION OF YOUR INFORMATION

When you use our Website, we may collect and store information that you voluntarily provide to us while browsing, registering, placing an order, contacting us, or using our services.

The information we may collect includes:

• Name
• Email address
• Mobile/phone number
• Billing and shipping address
• Account/login information
• Order and transaction details
• Payment-related information processed through authorized payment service providers
• Information provided while contacting customer support
• Feedback, reviews, comments, or other communications
• Device, browser, IP address, and website usage information

You may browse certain portions of our Website without directly providing personal information. However, certain features, such as placing an order or creating an account, may require you to provide relevant information.

We may also collect information about your interactions with our Website, including pages visited, products viewed, browsing activity, and purchasing preferences, to improve our services and user experience.

2. USE OF YOUR INFORMATION

We may use the information collected from you for the following purposes:

• To process and fulfil your orders
• To provide products and services requested by you
• To process payments and transactions
• To arrange shipping and delivery
• To communicate with you regarding your orders
• To provide customer support
• To respond to your enquiries, requests, and feedback
• To improve our Website, products, and services
• To personalize your shopping experience
• To understand customer preferences and purchasing behaviour
• To detect and prevent fraud, misuse, or unauthorized activities
• To maintain the security and functionality of our Website
• To comply with applicable laws and legal requirements
• To send promotional offers, updates, and marketing communications where permitted by law and applicable preferences

We may use aggregated or anonymized information for analytical, statistical, research, and business purposes.

3. COOKIES

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use our Website. We may use cookies to:

• Remember your preferences
• Maintain your shopping cart or session
• Improve Website functionality
• Analyze Website traffic and usage
• Understand customer behaviour
• Improve our products and services
• Provide relevant content and communications

You may choose to disable or delete cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Website.

Third-party service providers may also use cookies or similar technologies when providing services on our Website. We do not control the privacy practices of third parties and recommend reviewing their respective privacy policies.

4. SHARING OF PERSONAL INFORMATION

We may share your personal information with trusted third parties where necessary to provide our products and services.

Such third parties may include:

• Payment gateway and payment processing providers
• Shipping and logistics partners
• Technology and hosting service providers
• Website analytics and service providers
• Customer support providers
• Marketing and communication service providers
• Business partners and service providers assisting us in operating our Website

We only share information where reasonably necessary for the relevant business purpose, service, transaction, or legal requirement.

We may also disclose your information when required by applicable law, regulation, legal process, court order, governmental authority, or law-enforcement agency.

We do not sell your personal information to third parties.

5. LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of such third-party websites.

We recommend that you review the privacy policies of third-party websites before providing them with your personal information.

6. SECURITY PRECAUTIONS

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials, passwords, and other login information and should immediately notify us if you believe your account has been accessed without authorization.

7. MARKETING COMMUNICATIONS AND OPT-OUT

We may occasionally send you communications relating to:

• Orders and transactions
• Account information
• Products and services
• Special offers
• Promotions
• New products
• Updates and announcements

Where applicable, you may opt out of receiving non-essential promotional or marketing communications by following the unsubscribe instructions provided in such communications or by contacting us.

Please note that you may continue to receive essential transactional or service-related communications even after opting out of promotional communications.

8. ADVERTISEMENTS AND THIRD-PARTY SERVICES

We may use third-party service providers for advertising, analytics, marketing, payment processing, shipping, and other Website-related services.

These service providers may collect or process certain information in accordance with their own privacy policies.

Where applicable, third parties may use cookies, pixels, tags, or similar technologies to provide advertisements or measure the effectiveness of advertising campaigns.

9. CHILDREN'S INFORMATION

Our Website is not intended to knowingly collect personal information from children under the age of 18.

We do not knowingly solicit or collect personal information from children under 18 years of age.

If you believe that a child has provided personal information to us without appropriate consent, please contact us using the contact details provided below so that we can take appropriate action.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with applicable laws, or fulfil other legitimate business requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal practices.

11. YOUR CONSENT

By accessing or using our Website, or by voluntarily providing your personal information, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Where required by applicable law, we may seek additional consent for specific processing activities.

If you provide us with personal information relating to another individual, you confirm that you are authorized to provide such information and permit us to process it in accordance with this Privacy Policy.

You may withdraw consent for certain uses of your information by contacting us, subject to applicable legal and contractual requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent for certain processing activities
• Opt out of promotional communications
• Raise concerns regarding the processing of your personal information

To exercise any applicable rights or raise a privacy-related concern, please contact us using the details provided below.

13. CHANGES TO THIS PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, legal requirements, or applicable regulations.

Any updated Privacy Policy will be published on this page. We recommend reviewing this Privacy Policy periodically.

Your continued use of the Website after any changes are published constitutes your acknowledgement of the updated Privacy Policy, to the extent permitted by applicable law.

14. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Sukham India

Website: sukhamindia.com

Email:
order@sukhamindia.com
info@sukhamindia.com

Phone:
+91 9099228467

Address:
B1/07, Surat Textile Bourse,
Nr. Laxmi Narayan Temple, Udhana Main Road,
Surat - 394210, Gujarat, India.

We will make reasonable efforts to address your query or concern within a reasonable period and in accordance with applicable laws.