Return & Refund Policy

At sukhamindia.com, we strive to ensure that every product you receive is in excellent condition and meets your expectations. However, if you receive a damaged, defective, incorrect, or expired product, you may be eligible for a return, replacement, or refund in accordance with the terms mentioned below.

We recommend that you carefully review this policy before placing an order. Return, refund, replacement, and cancellation requests are subject to the conditions and timelines specified in this policy.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched or shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may be required to accept the delivery and raise a return request, if the product qualifies under our return policy.

To request an order cancellation, please contact our customer support team as soon as possible with your order details.

2. Reasons for Return

A return or replacement request may be accepted in the following circumstances:

• You received a product that is damaged during transit.
• You received a defective or faulty product.
• You received an expired product.
• You received a product different from the product ordered.
• The product received is missing essential components or accessories.
• The product received does not match the description or specifications mentioned on our website.

Returns for reasons other than those mentioned above may be accepted at the sole discretion of the customer support team.

3. Return Eligibility

To be eligible for a return or replacement:

• The return request must be raised within 7 days of receiving the order.
• The product must be unused and in its original condition.
• The original packaging, labels, tags, seals, and other accessories must be intact.
• The original invoice/order details must be available.
• Products should be returned in suitable packaging to prevent damage during transit.
• The product must not have been altered, damaged, washed, opened, or used, unless the complaint relates to a manufacturing defect or damage received at the time of delivery.

Certain products may not be eligible for return due to hygiene, safety, perishability, or other applicable restrictions.

4. How to Raise a Return Request

To initiate a return, replacement, or refund request, please contact us at [customer support email].

Your request should include:

• Customer name
• Order ID
• Product name
• Date of delivery
• Reason for return
• Clear photographs of the product received
• Photographs of the packaging and shipping label
• Batch number/lot number, wherever applicable
• A detailed description of the issue

For damaged, defective, expired, or incorrect products, customers may be required to provide photographs or videos for verification.

The return request should preferably be raised within 3 days of receiving the product, even though the overall return eligibility period may be up to 7 days.

5. Return Verification

Once we receive your complaint, our customer service team will review the information and may request additional photographs, videos, or other details.

If the request is approved, we will provide instructions regarding the return or arrange a pickup, wherever applicable.

The returned product may be inspected to verify the reported issue. Approval of a refund or replacement will be subject to successful verification.

6. Replacement Policy

If the returned product is found to be damaged, defective, expired, or incorrectly delivered, we may offer a replacement, subject to product availability.

If the same product is unavailable, we may provide a refund or another suitable resolution as determined in accordance with our policy.

Replacement timelines may vary depending on product availability and delivery location.

7. Refund Policy

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the applicable refund amount will be processed using the original payment method, wherever possible.

For prepaid orders:

• Refund processing will generally be initiated within 5 working days after approval.
• The amount may take additional time to reflect in your bank account, card, or payment account depending on the payment gateway and financial institution.

For Cash on Delivery (COD) orders:

• Customers may be required to provide valid bank account details or other acceptable banking documents.
• Refunds will be processed after verification and approval of the return request.

The actual time taken for the refund to reflect in the customer's account may vary depending on the bank or payment service provider.

8. Shipping Charges

If the return is due to a damaged, defective, expired, or incorrectly delivered product, the applicable return shipping or pickup charges will generally be borne by [Website Name], subject to verification.

For returns approved for other reasons, shipping or handling charges may be deducted from the refund amount, where applicable.

9. Non-Returnable Products

Certain products may not be eligible for return, including but not limited to:

• Products that have been used or consumed.
• Products without their original packaging or labels.
• Products damaged due to improper handling or storage by the customer.
• Products returned after the applicable return period.
• Products purchased during clearance or special non-returnable offers, where specifically mentioned.
• Products that cannot be resold due to hygiene, safety, or regulatory requirements.

10. Late or Missing Refunds

If your refund has been approved but you have not received it:

1. Check your bank account or payment account again.
2. Contact your credit/debit card provider, as refunds may take additional time to appear.
3. Contact your bank or payment service provider for further information.
4. If the refund is still not reflected, contact us at info@sukhamindia.com with your order ID and refund details.

Our customer support team will assist you in checking the status of the refund.

11. Damaged Products

Customers are advised to inspect the package at the time of delivery.

If the product or package appears damaged, customers should take photographs or videos of the package before opening it, wherever possible.

If a product is received in damaged condition, please contact us within 3 days of delivery with the order details and supporting photographs/videos.

12. Incorrect Products

If you receive a product that is different from the one ordered, please contact our customer support team within 3 days of delivery.

After verification, we may arrange for the incorrect product to be returned and provide a replacement or refund, as applicable.

13. Return Pickup

Where applicable, we may arrange a reverse pickup through our logistics partners.

The availability of reverse pickup may depend on the customer's location and logistics serviceability.

If reverse pickup is unavailable, customers may be instructed to ship the product to the address provided by our customer support team.

14. Policy Changes

sukhamindia.com reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Any changes will become effective once the updated policy is published on our website.

15. Contact Us

For any questions, concerns, or requests relating to returns, replacements, cancellations, or refunds, please contact our customer support team:

Email: info@sukhamindia.com
Website: sukhamindia.com
Customer Support: +919099228467

By placing an order on our website, you acknowledge that you have read and understood this Return & Refund Policy and agree to the terms mentioned above.