Shipping policy

We are committed to ensuring that your order reaches you safely, securely, and within the estimated delivery timeline. We work with reliable logistics and courier partners to deliver orders across various locations in India.

1. Shipping Coverage

We provide delivery services across most locations within India, subject to the serviceability of the delivery address by our logistics partners. Orders are shipped to the address provided by the customer at the time of placing the order.

2. Estimated Delivery Time

The estimated delivery time may vary depending on the destination, product availability, courier service, and other operational factors.

Generally, orders are delivered within:

• Local/City Orders: 2–4 working days
• Outstation Orders: 4–8 working days
• Jammu & Kashmir, North-East India, Kerala & Remote Locations: 6–10 working days

These delivery timelines are indicative and may vary due to circumstances beyond our reasonable control, including weather conditions, transportation delays, public holidays, strikes, natural disasters, or other unforeseen events.

3. Order Processing & Dispatch

Orders are generally processed and dispatched from Monday to Saturday, excluding Sundays and public holidays.

Once your order has been successfully placed and payment has been confirmed, our team will process the order for dispatch. Products may be shipped separately depending on product availability and warehouse location.

The estimated delivery period starts from the date the order is dispatched.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping notification containing the tracking number and details of the courier partner handling your shipment.

Tracking information may take up to 24–48 hours to become active after dispatch.

In certain circumstances, tracking updates may be delayed due to technical issues, courier system delays, weather conditions, transportation disruptions, or other circumstances beyond our control.

5. Shipping Charges

Applicable shipping charges may vary depending on the order value, delivery location, product type, weight, and promotional offers.

Any applicable shipping charges will be displayed on the Website/Application before you complete and confirm your order.

Where applicable, free shipping offers will be subject to the terms and conditions specified at the time of purchase.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Transportation or logistics disruptions
• Public holidays
• Strikes or operational disruptions
• Incorrect or incomplete delivery information
• Local authority restrictions
• Technical issues affecting courier operations
• Force majeure events

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information while placing an order.

We shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery, where applicable.

8. Damaged or Tampered Package

We take reasonable precautions to ensure that products are properly packed before dispatch.

If you receive a package that appears damaged, opened, tampered with, or otherwise compromised, please contact our customer support team at the earliest and provide photographs/videos of the package and product along with your order details.

We will review the matter and take appropriate action in accordance with our applicable return, replacement, and refund policies.

9. Delivery Attempts

Our logistics partners may make multiple delivery attempts at the registered delivery address.

Customers are requested to remain available or provide appropriate instructions to the courier partner to facilitate successful delivery.

If delivery cannot be completed after the applicable attempts, the shipment may be returned to us.

10. Change of Delivery Address

Requests to change the delivery address may be considered only if the order has not yet been dispatched.

Once an order has been shipped, changing the delivery address may not be possible.

Customers are therefore advised to verify their delivery details carefully before confirming an order.

11. Contact Us

For any questions, concerns, or assistance regarding shipping and delivery, you can contact us at:

Email : order@sukhamindia.com | info@sukhamindia.com

Our customer support team will make reasonable efforts to assist you with your shipping-related queries.

Note: All delivery timelines mentioned above are estimated and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, courier partner, product availability, and circumstances beyond our reasonable control.